Terms & Conditions – Velvety

Last Updated: 13/12/2025

Welcome to Velvety, a store specialized in beauty and personal care products. By accessing our website or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to Velvety across all platforms.

• Customer: Any individual who browses or purchases from the store.

• Products: Skincare, haircare, body care, beauty accessories, and related items.

2. Acceptance of Terms

• Using the website or completing a purchase indicates full acceptance of these terms.

• The store reserves the right to update or modify these terms at any time without prior notice.

3. Product Nature

• All products sold by Velvety are authentic and carefully selected.

• Results may vary depending on skin type, hair type, or personal use.

• Product images are for display purposes and may slightly differ from the actual product.

4. Orders & Payment

• Orders are confirmed only after full payment is completed.

• Unpaid orders will not be processed.

• The store reserves the right to cancel orders due to stock unavailability or technical issues, with a full refund issued.

5. Shipping & Delivery

• Orders are shipped within the timeframe stated on the website.

• Velvety is not responsible for delays caused by shipping companies.

• Customers must ensure the accuracy of the delivery address before checkout.

6. Pricing

• Prices are subject to change without prior notice.

• Promotions and discounts are valid for a limited time and subject to availability.

7. Usage & Responsibility

• The store is not responsible for misuse or failure to follow product instructions.

• A patch test is recommended before using any cosmetic product.

8. Intellectual Property

All content, images, text, and branding related to Velvety are the exclusive property of the store and may not be used without prior permission.

Privacy Policy – Velvety

Velvety is committed to protecting your privacy. This policy explains how your personal data is collected and used.

1. Information We Collect

• Name

• Phone number

• Delivery address

• Order details

• Any information voluntarily provided by the customer

2. How We Use Your Information

Your information is used to:

• Process and ship orders

• Communicate regarding order updates

• Improve our services and customer experience

• Comply with legal requirements

3. Data Protection

We apply appropriate security measures to protect customer data from unauthorized access.

4. Sharing Information

Customer information may be shared only with:

• Shipping companies

• Payment gateways

• Legal authorities when required

Your data will not be sold or shared with third parties for marketing purposes.

5. Customer Rights

Customers have the right to:

• Request corrections to their personal data

• Request deletion of their data (unless linked to an active order or legal obligation)

Return & Exchange Policy – Velvety

Due to the nature of beauty and personal care products, the following policy applies:

1. Return Policy

❌ Returns are not accepted for beauty and care products if:

• The product has been opened

• The product has been used

• The original packaging seal has been removed

This policy is in place to ensure hygiene and customer safety.

2. Exchange Policy

Exchanges are accepted only in the following cases:

• Receiving an incorrect product

• A clear manufacturing defect

• Receiving a damaged item

Issues must be reported within 24 hours of receiving the order, along with clear photos.

3. Damaged or Incorrect Products

If a product arrives damaged or incorrect:

• Contact the store immediately

• Provide photographic evidence

• The case will be reviewed

• A replacement or refund will be issued based on store evaluation

4. Order Cancellation

• Orders may be canceled before shipment only.

• Once shipped, cancellations or refunds are not possible.

5. Shipping Fees

• Shipping fees are non-refundable.

• If the error is from the store, replacement shipping costs will be covered by Velvety.